The City of El Paso’s 3-1-1 Program offers residents a quick and easy access to City services and information. The 3-1-1 Customer Service Center provides easy access to City government to obtain information and make requests for more than 20 City departments in 3 easy ways.
| Find Information on | Report Issues for |
| Library hours and locations | Weeds and trash |
| Zoo hours | Graffiti |
| Park locations and pools | Pot holes |
| Loud noise | |
| Traffic signals |
For missed garbage pick up and trash container issues, please visit the Environmental Services Application
EP311 is a non-emergency service and is not monitored 24/7.
In the case of police, fire or medical emergencies, calls will be immediately transferred to the 911 Communications Center for dispatch.
Call Center hours of operation are Monday-Sunday 7:00 am to 11:00 pm including holidays.
Three ways to contact 311
Report Online
Report Via Mobile App
Phone by dialing 311
How do I follow up on service requests?
El Paso 3-1-1 will send an automatic “Service Request” to the corresponding department for their response. A tracking number is assigned to each Service Request and the public can call back to check on the status of their request. While we try to answer questions on the first call, sometimes transfers are necessary.